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04Services
Platform Management & Support
Your website, e-commerce store, booking platform, CRM — they all need regular attention. Software needs updating. Security patches need applying. Content gets stale. Performance degrades. Most businesses either ignore maintenance until something breaks (paying 5-10x more in emergency fixes) or hire a full-time developer they don't truly need. We offer a third way: proactive management that keeps everything running smoothly, with you only paying for what you actually need.
Get platform supportThe Challenge
What most businesses get wrong.
Digital platforms don't maintain themselves — but most small and medium businesses treat them like they do. A typical WordPress site falls 3-6 versions behind within a year. SSL certificates expire — taking the site offline. A plugin conflict goes unnoticed until the checkout page breaks on a Saturday. Performance degrades by 20-40% over 12 months as content and features accumulate with no optimization. And when something finally breaks — which it will — the emergency fix costs 5-10 times what regular maintenance would have cost. Reactive maintenance is the most expensive kind.
Our Approach
How we solve it — from scratch.
We take full ownership of your platform health. After a comprehensive audit, we implement a proactive maintenance plan: scheduled updates, automated monitoring with alerting, on-demand content changes, security hardening, and monthly health reports. Everything is logged and transparent. You get one point of contact for everything — hosting, CMS, security, content, performance — so you never have to coordinate between vendors or decipher technical alerts yourself.
Tech & Tools
What we build with.
Uptime monitoringAutomated health checks every 60 seconds — instant alerting on failure
SSL managementCertificate provisioning, auto-renewal, and expiry monitoring — no more 'not secure' warnings
Vulnerability scanningRegular scans for known CVEs in your stack — patched before they're exploitable
Backup automationScheduled backups with tested restore procedures — database, files, configurations
Performance toolsLighthouse, WebPageTest, Core Web Vitals monitoring — data-driven speed optimization
CMS managementCore, plugin, and theme updates for WordPress, Shopify, Webflow, or headless CMS platforms
Log managementError and access log monitoring — we spot patterns before they become problems
What's Included
What every management plan includes.
- 24/7 uptime monitoring with instant alerting — we know about issues before your customers do
- Security hardening — SSL management, vulnerability scans, patches applied within 24 hours
- Performance optimization — Core Web Vitals tuning, image compression, caching strategy
- On-demand content updates — change text, swap images, add products via WhatsApp or email
- Backup automation — scheduled backups with tested restore procedures
- CMS and plugin updates — WordPress, Shopify, Webflow, or headless CMS kept current
- DNS and hosting management — domain renewals, SSL config, server health
- Monthly health report — uptime, security status, performance trends, recommendations
Plans
Choose your plan
Base
Base — Platform Setup & Training
Get every platform set up properly — Google Business, social profiles, directories —…
Starts from
165EUR
per month~1,500 MAD- -Full platform audit — I check every platform where your business should appear
- -Profile creation or optimization — Google Business, Meta, LinkedIn, industry directories
- -Consistency across platforms — same name, address, phone, hours, branding everywhere
Part of what’s included — see the full plan →
Set up your platformsMost PopularPlus
Plus — Active Platform Management
Active platform management — regular content, engagement monitoring, review responses,…
Starts from
320EUR
per month~2,900 MAD- -Everything in Base — full setup and optimization
- -Regular content posting — 8-12 posts per month across your active platforms
- -Content creation — graphics, captions, hashtags, and scheduling
Part of what’s included — see the full plan →
Get active platform managementPro
Pro — Full Platform Management
Unlimited platforms, fully managed — content, engagement, updates, reporting. Every…
Starts from
540EUR
per month~4,900 MAD- -Everything in Plus — setup, content, engagement, reporting
- -Unlimited platforms — all social media, directories, marketplaces, review sites
- -Unlimited content — posts, stories, reels, articles, landing pages
Part of what’s included — see the full plan →
Get full platform management30 days or you pay half.
How We Work
Our process, step by step.
01
Platform Audit
We review every component of your digital stack — hosting environment, CMS version and plugins, SSL configuration, API endpoints, database health, backup strategy, page speed scores. We produce a health report: what's fine, what's at risk, what needs immediate attention, and what will become a problem within 6 months.
02
Maintenance Plan
Based on the audit, we design a tailored plan: update cadence, security protocols, backup schedule (frequency + retention), performance monitoring thresholds, and content update SLAs. You approve the plan. From that point forward, we handle execution — you don't think about it again.
03
Ongoing Management
Updates applied on schedule, security patches within 24 hours of release, content and product changes made on your request via WhatsApp, email, or shared task board. Performance is tuned monthly — image optimization, caching, Core Web Vitals monitoring. Every action is logged in your maintenance journal.
04
Monthly Reporting & Review
A clear, plain-language health report delivered monthly: uptime percentage, updates applied, security status, performance trends (page speed over time), issues resolved, and forward-looking recommendations. No technical jargon — just what a business owner needs to know. We also flag upcoming changes: expiring domains, SSL renewals, version end-of-life dates.
Who It's For
Is this right for your business?
Perfect for
- Businesses with an existing website, e-commerce store, or web app that needs regular maintenance and support
- Companies that want a technical team on standby without the cost of a full-time hire
- Teams that want one point of contact for all platform issues — hosting, CMS, security, content, performance
Not the right fit if
- Your site is brand new and you do not expect any updates or issues for 6+ months
- You already have an in-house developer handling maintenance and you are happy with the setup
- You need on-site IT support — we are remote-only for platform management
Why Choose Us
What makes us different.
Your partner, not a vendor
We work alongside you as a true partner invested in keeping your platforms healthy — not someone who reacts after things break. We monitor, maintain, and optimize proactively so you never have to think about it. Your peace of mind is our job.
Real humans, real support — 24/7
When you work with us, you get direct access to a real person — not a ticket system, not a support queue. WhatsApp us anytime. If something goes down at 2 AM, we handle it. No waiting, no escalation chains, no 'let me check with the team.'
We do what needs to be done — no questions asked
If an update needs applying, we apply it. If content needs changing, we change it. If security needs hardening, we harden it. You do not need to open a ticket, ask permission, or wonder if it will cost extra. That is what proactive management means.
FAQ
Common questions.
What exactly do you manage and support?
Websites built on Next.js, WordPress, Shopify, Webflow, or custom stacks. E-commerce stores. Booking systems. CRMs. API integrations. Any digital platform that runs on a server. We do not manage physical IT — servers in your office, employee laptops, on-premise hardware. Tell us what you have, we will confirm if we can support it.
What happens if my site goes down at 2 AM?
Our monitoring system checks your platform every 60 seconds and triggers alerts on anomalies. For critical issues — complete outage, checkout failure, security breach — we respond within 1 hour, day or night. For non-critical issues like a slow page or minor visual bug, we address during the next business day. We define what counts as critical together during onboarding.
How do I request changes or updates?
Send a WhatsApp message, an email, or add a card to our shared task board. Simple updates — text changes, image swaps, price updates — are done within 24 business hours. Complex requests — new page layout, new feature, design revision — get a same-day estimate and timeline. No ticket portals, no support queues, no logging into anything.
Is there a minimum commitment?
No. We work month to month. We prefer to earn your renewal every 30 days rather than lock you into a contract. Most clients stay 12+ months because proactive maintenance is genuinely cheaper than emergency fixes — but the door is always open. Cancel anytime with 15 days' notice.
How is this different from hiring a developer on retainer?
When you hire reactively, you pay for every fix, every update, every emergency — often at premium rates because the problem is urgent. With Platform Management, you pay a fixed monthly fee and we handle everything: monitoring, security patches, performance optimization, content updates, and 24/7 emergency response. It is the difference between paying for fire trucks every time there is smoke versus having a fire prevention system that catches issues before they become fires. Over 12 months, proactive management costs less and gives you more peace of mind.
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